Of course, nothing has changed at all. We still manufacture, fill & label our own products fully in-house. However, our retail website orders are now fulfilled by The Detailing Shack. So you're still ordering the same great Car-Chem quality, it's just shipped to you by another company.

The Detailing Shack are a cornerstone of the UK detailing community renowned for its unparalleled product knowledge and dedication to quality amassed over 15 successful years.

The Detailing Shack fulfill Car-Chem's website orders and handle customer service. This means you get fast delivery times and top quality support.

Unfortunately not. If you previously bought bulk sizes (100L+ per order) and would like to continue to do so, please get in touch with us at info@car-chem.co.uk.

No, we have relaunched Car-Chem on a new platform and previous accounts/credentials have not been transferred over.
Please re-register, or if you'd prefer, you may checkout as a guest.
If you checkout as a guest and later decide to register an account, your previous guest orders will be visible in your account, providing you have registered with the same email address.

No problem, click here to go to the log in screen and use the "forgotten password" function to reset your password.
You must already be logged out to change your password using this function.

We accept the following payment methods:

• Shop Pay, previously known as Stripe (all major cards accepted)
• Apple / Google Pay
• PayPal
• Clearpay
• Klarna

You can scroll down to the footer of any page to see if your card is accepted.

Please see our returns and refunds policy here

Absolutely, we offer free shipping for all UK mainland orders over £50

We currently offer Royal Mail 24 and 48, you are able to choose your preferred option at the checkout.
You may also choose to collect your order if you'd prefer.

Of course, just select "collection" instead of choosing a shipping option in the checkout. You'll then receive an email as soon as your order is ready to be collected.

Orders are usually ready to collect within 1 hour.

Collection is from The Detailing Shack.

Unit 7, Momentum Business Park
Nook Lane, Bamber Bridge
Preston
PR5 6EF

Please DO NOT travel until you have received an email confirming your order is ready to collect.

If ordered before 14:00, your order will be dispatched the same day. We currently offer Royal Mail 24 and 48, you are able to choose your preferred option at the checkout.

We do not currently ship outside of the UK via our website. However, if you would like to place a large order to be delivered to the EU or internationally, then please get in touch with us at info@car-chem.co.uk, we'd be happy to discuss your requirements.

Usage instructions for each product can be found on the product page itself. Scroll down the page until you see the tab "Usage Instructions".

Absolutely, give our team a call on 01772 313121 and we'll be more than happy to assist.

We have many different formulations, so it's likely that we'll already have something very close to your requirements. Give our team a call on 0115 880 0444 to discuss your requirements.