At CarChem, we understand that no two account requirements are the same. This is why we have a dedicated team for the United Kingdom (inclusive of Scotland, Highlands and Northern Ireland), who manage each account as an individual. You will find that our service and level of expertise make you feel as though you are the only customer.
From the first time you make contact, we will go through each step of the process to offer you a fully unique and bespoke service. Including but not limited to;
– Creating your range – Helping you find the perfect product – Working with our sourcing department to find your ideal packaging solutions – Business development support and advice – On-site visits – Application and end user expertise
With the help of your account manager, together you will create the ideal package to suit your business requirements. Starting with the development of your product range, all the way through to the logistics of your order.
GET TO KNOW YOUR TEAM
A word from the MD, Luke.
CarChem Ltd, to me, is more than just a business, it is a passion. I have created a company, alongside my team, that offers a truly bespoke service to our clients. No two days are the same, and no two clients are the same, which is an ethos that we adhere to. This runs through our development and portfolio of products. I can assure you that my team will go to the lengths required to ensure our partnership is a success, and as an active director in the day to day running of the business, I am never far away. There is no doubt in my mind that we have, exactly what you require.
I look forward to welcoming you to the CarChem family, and supporting your business in the CarChem way.
Simon has been with CarChem Ltd since early 2019 and manages and oversees the UK accounts team. With his extensive knowledge of the market and personal interest in application, there is no one better to make sure you receive the advice and support to make your business the success it is destined to be. Why not get in touch with Simon now at email@example.com, and begin your CarChem journey.
Charlotte has an extremely personable approach to all businesses small or large, she will always go the extra mile to make sure your questions are answered and high levels of professionalism is maintained. Please feel free to contact Charlotte on firstname.lastname@example.org
Shelley is a very proactive and ambitious member of the team. With vast experience in dealing with people in various industries, she will be more than happy to support any area of your business. Please feel free to contact her today on email@example.com
Joe is the pro detailer! Joining the CarChem Family early in 2020 he takes pride in making sure all products meet the correct application criteria. He has worked with numerous brands over his young career and can always give his honest opinion on product and application. Joe is also a videographer and design technician, which allows him to give technical support in various market areas. To contact Joe please email firstname.lastname@example.org
Richard has been working for CarChem for 4 years, during this time he has progressed up the ranks from being a mixing technician to production manager. He is extremely professional in his approach and is an asset to the team.
Rachel is an extremely experienced and knowledgeable Laboratory manager. She qualified with a master’s in chemical engineering, and since starting for CarChem has further developed some extremely high quality products, both under our brands and customers private label. For any technical questions please email or call your sales contact.
Dawn is an extremely hard working and loyal individual who makes sure no stone is left unturned. She has recently been promoted to transport and stock manager to make sure the production cogs keep turning.
TAILOR MADE ACCOUNT MANAGEMENT FOR EXPORT CLIENTS
The logistics of using an overseas supplier can be complex, however at CarChem Ltd our dedicated Exports accounts team will take care of everything for you, taking away any of the hassle. No matter the continent you may be on, we can fully assist your business needs.
The team will support you in every aspect of your business requirements weather you are at the beginning of your story, or almost complete, all the way through our business relationship, including but not limited to;
– Creating your range – All customs documentation – Using our trusted freight forwarders to make sure every order arrives in perfect condition and on time – Business development and support – Product development – Product documentation translation
Our team has experience of working with clients across 120 countries and cultures, therefore we take pride in our unique ability to adapt to your market. From finding products suitable for your climate, product presentation to your market, and dealing with the entire customs processes. There is no better team to support you.
INTERNAL SOURCING DEPARTMENT
We understand how important it is to stand out from the crowd and get your message across as quickly as possible to your customer, especially on the retail shelves. This is why we have our own dedicated sourcing department to assist each of our clients.
PACKAGING SOLUTIONS If there is a particular bottle, box, closure, trigger, or any other packaging solution you require, your account manager will work closely with our sourcing department to find the right products for you. We work with several packaging companies, so can get the best possible rates, so that you are not overpaying on the things that make your products standout. Need a particular pallet, or printed boxes, or even specific dimensions? We will source it.
LABELS Your account manager can get you on the right track when it comes to your labels. Each account manager is fully trained on the legal requirements needed on your labels to be fully compliant, but we can also put you in touch with graphic designers from a multitude of backgrounds to create anything from a logo, to a full branding campaign. Once you have the image, we will source your printed labels for one product, all the way through to your entire range.
ACCESSORIES If you feel like something is missing, and need the tools of the trade, we can help with that too. We hold a number of accessories in stock, but if you need that personal touch our sourcing team will find it. From microfiber cloths, to tyre dressing applicators, to polish pads. Tell us what you need.
LITURATURE We work very closely with some fantastic printing companies who can print your brand. Our sourcing team are happy to get the full image you require, or put you in touch with the right people. Business cards, product brochures and more.
MISCELLANEOUS Still need that specialist item? Ask your account manager, and they will do all they can alongside our sourcing team to find the solution.
GET TO KNOW YOUR TEAM Olivia manages our dedicated sourcing team. Her experience in purchasing allows her to have the determination to find everything you need. (Please note some items from external suppliers require minimum order quantities). Speak to your account manager today with your requirements.
No matter your location, we have a service that will deliver. From small packages to large pallets and container loads.
UK LOGISTICS We work with a variety of transport companies, as well as our own fleet of vehicles. All UK transport will arrive within 24 hours of dispatch weather that be a single box, or a full load pallet. (Up to 3 working days for Scottish Highlands and Northern Ireland)
EXPORT LOGISTICS Our export team are well diversed with the logistics of getting goods to any part of the world. We work with over 20 freight companies, to provide the best solution by road, sea and air according to your location and business requirements. Not only that but we will take care of all documentation for customs purposes, taking the hassle out of importing your goods.
DROP SHIPPING Need your order to go to an alternate address? Or even directly to your customer in all your packaging? No problem, we have it covered. With a delivery service that is tailor made to your needs. Speak to your account manager today for more information, regarding the services we can offer you.
DOWN-FILL RETAIL AND BULK TRADE PACKAGING
At CarChem, we pride ourselves on our ability to offer a unique and personalised service to each and every one of our clients. This even comes down to the packaging service you require, weather it be for bulk supply, right down to retail ready, we have a solution for you.
Retail As standard our packaging comes in the following sizes, however if there is a particular bottle you require that you can not see below, speak to your account manager who will be more than happy to accommodate – 100ML – 500ML – 1 Litre – 5 Litre – 100 Grams (waxes/creams) – 200 Grams (waxes/creams)
Our standard large packaging sizes are as below, however if you require additional options, please speak with your account manager who will be able to accommodate – 25 Litre – 200 Litre DRUM – 600 Litre IBC – 1000 Litre IBC – 25 Kilo (waxes/creams) – 200 Kilo (waxes/creams)
For further assistance, please speak to your dedicated account manager.
CARCHEM BRAND DISTRIBUTION
If you love the CarChem brand as much as we do, and feel that you could launch and develop CarChem in your country or region, we would love to hear from you.
Join the CarChem family and distribute a portfolio of high quality, outstanding performance products, that your market is looking for. We will support you every step of the way and keep you updated with the latest developments, application processes, and market insight.
For a full understanding of our terms and conditions to be a distributer, please speak to our Export sales team today, or fill out the below enquiry form. Countries currently distributing under the brand name of CarChem, can be found on our retail website.
CHEMICAL ENGINEERING AND PRODUCT DEVELOPMENT
We commit to continuous investment into research and development for all customer requirements large or small We commit to staying on the front line of the industry through intensive research into the newest technologies We commit to developing products to meet every aspect of the market, from a quality perspective through to end user ease of application In-depth research into our raw material suppliers own R&D to ensure we have a full, comprehensive and complete product journey. An onsite chemist and lab full time, constantly working on existing and new product lines. In house quality control on every product. Regular monthly meetings with raw material suppliers to stay ahead of the market developments We only ever source the highest grade raw materials An onsite application expert to ensure end user requirements are met All products are assessed by an external review panel before release on to the market The ability to reverse engineer A dedicated market research team so that we always know every aspect of the market
We understand that every element of your range needs to stand out, so here at CarChem we offer a full bespoke manufacturing service. This is inclusive, but not limited to the following services
– Colour / Fragrance changes/enhancement within our core range – Support from our chemical engineer to create a bespoke formulation – The manufacturing of your own formulations under licence – Creation of MSDS and COA
For further information and to discuss your own personal requirements, please speak to an account manager today or simply fill in our enquiries form. We can not wait to hear from you.
WE OFFER A WIDE RANGE OF PRODUCTS FOR THE AUTOMOTIVE DETAILING AND VALETING MARKET WHICH CAN BE BESPOKE TO YOUR REQUIREMENTS
Shampoo And Wax Car Care Shampoo CarChem Shampoo 1900:1 concentrate Traffic Film Kind Remover RTU Traffic Film Aggressive Remover Concentrate Screen Wash Rain Resist RTU Screen Wash Standard -8 1:4 Concentrate Pre-Icer De-Icer Glass Cleaner Clarity GlassCleaner / Polish (Liquid) Quick Detailer / Clay Lube Bug Remover Snow Foam Snow Foam PH Neutral Spray Wax Rinse Aid Tar and Glue Remover Iron remover (REVOLT) Metal Polish Water Spot Remover IPA (Isopropyl Alcohol)
WAX AND SEALANT PRODUCTS
Hydro-Coat Hard Shell OB Glaze Protection High Shine Protector Glass Sealant Paste Wax Connoisseur (Carnauba 38% wax) Paste Wax Enlish Oak (Carnauba 29% wax) Paste Wax Origin (Carnauba 22% wax)
WHEEL AND TYRE CARE PRODUCTS
Iron remover (REVOLT) Alloy Wheel Cleaner 1:3 Concentrate Alloy Wheel Cleaner Alloy Wheel Armour Clean Wheels (acid base) Tyre Dressing (silicone) Tyre Dressing (silicone long lasting) Tyre Gel Polymer Tyre Dressing
WATERLESS WASH PRODUCTS
Waterless Car Wash RTU (White, Original) Waterless Car Wash No wax conc (dilute 1:8) Waterless Carnauba wash and wax conc (dilute 1:3 with water) Waterless Carnauba wash and wax RTU
POLISH AND COMPOUNDS
All in one polish Pre wax cleaner Carnauba Glaze PTFE Polishing glaze Correct compound stage 1 (heavy cut) Correct compound stage 2 (Medium cut) Correct compound stage 3 (light cut)
OUR NEW CERAMIC BASED PRODUCTS
3 Year Ceramic 1 Year Ceramic Top Coat Ceramic Wax Ceramic Shampoo Ceramic Detailer Ceramic Glass Seal Ceramic Fabric Seal
What are the minimum order quantities for bespoke products?
Each individual product has a minimum order quantity for bespoke pieces. This quantity is based on a number of factors including materials, set up costs, quantities, design and labour, each minimum order quantity is 200litres. Some products will be available in bespoke designs as a one off due to their large size where as smaller products may have high minimum quantities.
What is the lead time for bespoke products?
As we manufacture all of our products in-house, we boast quick turnaround times for all of our bespoke pieces. However, much like the cost, the lead time is dependent on factors such as complexity and quantity. Our lead times range from a one week turn around to up to two weeks for more complex large volume orders.
Will a bespoke product cost much more than the standard item?
Whilst we will always do our best to work towards your budget, bespoke items can be more expensive than our standard off the shelf products. The price mostly depends on the quantity, complexity, the materials and labour costs.
I’m not sure exactly what I want, can you help me?
If you are looking for a completely bespoke product rather than a customised size or colour of one of our items, we do ask that you provide us with as much information as possible with what it is you are looking for. From this, our research and design team will be able to work with you to develop your product to meet your brand needs.
What Colours Do You Mix?
The stock colours are red, orange, green, yellow, purple, blue, fluorescent pink and fluorescent yellow. We can special order if required.
How do I choose the best scent?
Our Specialists are here to help you with personalised recommendations at email@example.com or on the phone from Monday to Friday, 9am-5pm at 0115 880 0444.
What is the shelf life of your products?
Shampoos: 24 months Balms: 12 months Waxes: 24 months All our products are made to order so they will have the maximum shelf life when you receive them.
Can I add whatever ingredients I want to your products?
We have a comprehensive list of ingredients where you can select which ones you would like added to a product. If you select something that we don’t think will work well, we will let you know. Also, if you would like help in deciding which ingredients to add, please get in touch and we will be very happy to help. Many of our customers don’t add anything to our standard product range but if you would like to create a bespoke range, we recommend adding no more than colours or scent as additional ingredients to each product.
Do you offer a packaging and labelling service?
We offer a pre-packaged range of products where we manage everything end to end and you will receive your own-branded labelled products, ready for sale. If you would like more flexibility on what packaging you would like then with our bespoke service you can send your packaging directly to us for filling or we can help support and advise.
Who are some of the customers you work with?
Our customers include prestigious detailing brands, house hold brand names and top Halfords brands. We have loved watching some of our customers progress from small start-up enterprises to award-winning retailers and we are committed to supporting new businesses by having low minimum order quantities to help businesses get started.
What are the shipping costs?
For orders up to £1000, the packaging and shipping cost is charged at cost if being shipped to Mainland UK. For orders over £1000, the cost will depend on the order and shipping method . For international orders, customers can contact us for a quote or arrange their own courier service.
Are all of your waxes really “hand poured”?
Absolutely! We take great pride in the fact that all of our waxes are made exclusively by us from beginning to end. From our secret “recipes” in the scents, to our 100% Carnauba wax, we hand pour each and every wax.