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Terms and Conditions

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Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer or supplier if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

PayPal is our preferred method of payment. Our Terms are payment in full before shipment. All goods remain the property of the Company until paid for in full.

Cancellation Policy

You may cancel an order placed with us for full refund including carriage up until the point of dispatch by simply contacting us by telephone or email. After such time as the items have been dispatched it would fall under our returns guidelines.

Returns Policy

You may request to return goods ordered online with us for a full refund up to 14 days from receipt of goods. These goods must be in an unused and resalable condition. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.

Faulty, Damaged Goods or Discrepancies

Customers are required to inspect their orders upon receipt and notify Car-Chem of any damages, defects, or discrepancies within 48 hours of delivery. Failure to provide notice within this timeframe may result in any claims related to such issues being invalid. Notifications must include detailed information, including order number, description of the issue, and supporting photographs (if applicable). We reserve the right to assess the validity of claims and determine appropriate resolutions, which may include replacement, or refund, at our sole discretion

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site, to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 07419773 VAT REG 105114962, registered office Unit 11 Hazelfoad Way, Newstead, Nottingham.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   

Typographical Errors

Car-Chem have taken every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this web site. All prices are displayed inclusive of VAT. To the extent permitted by applicable law, Car-Chem disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site.

Car-Chem shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site In the event a product being listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your account in the amount of the charge.

Our filters are to only be used as a guide, please take care to check your order before confirming payment. If an item appears within the incorrect filter please contact us and we shall amend the product.

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Customer Images

Image #1 from D Kurt
Image #1 from Mike Watson
Image #1 from Chris D
Image #1 from Chris D
Image #1 from Chris D
Image #1 from Chris D
Image #1 from @r32missty
Image #1 from Nick Faulkner
Image #1 from Mcdetailing41
Image #2 from Mcdetailing41
Image #1 from D Kurt

D Kurt

16th December 2023

Very impressed with that! Easy to apply shines very well!

Image #1 from Mike Watson

Mike Watson

1st August 2022

I tried Lockdown on my car for the first time this weekend and was very impressed with the results. Another great product from Car-Chem! However, I would take issue with Car-Chem's claims that Lockdown gives up to 12 months protection. I would not expect a product of this type to last that long and would be happy with good protection between maintenance washes. Car-Chem should update their product description for Lockdown and give a more realistic time for the duration of the protection.

Image #1 from Chris D

Chris D

1st April 2022

I have heard mixed feelings about this product on the Car-Chem discussion groups but personally, I like it. The issue raised seems to be around its difficulty of application. I have applied it to my already polished and ceramic sealed glass and also to my neighbour's grotty BMW as a test subject and have had no problems. My suggestion is to polish and then clean the glass to get the best possible foundation before applying it out of the sun. You want to have time to buff before it evaporates. Like most other Car-Chem products it seems to be water-based as it doesn't give off the solvent fumes like its competitors. I'm not sure what Car-Chem suggests but I like to apply perhaps once every couple of months. As expected, once applied, the rain instantly beads and zips off. I would like to see a smaller bottle offered. Because it needs applying so infrequently I think a 250ml spray bottle would be perfect and allow people to add it to their basket without such a hike in total basket cost. Just a thought.

Image #1 from Chris D

Chris D

1st April 2022

Car-Chem seems to make a bewildering array of spray-on sealant products but my vote goes to Lockdown. Firstly, a little goes a long way on the surface and it does seem to last a fair amount of time. I wouldn't expect 12 months, but personally, I would be happy with any spray-on product that has to only be applied once every 3 months. I use it in good weather on my ceramic coated car and I have also tried it on my neighbour's grotty unloved BMW just to see how it performs. ( I know, I have an issue) The product itself is water-based so has a nice clean scent rather than having harsh fumes. It goes on and buffs off easily on both ceramic coated and virgin, unpolished paintwork. If time/my wife allows, I also use it on my alloys. It leaves a clear/cold finish and a tight water beading effect rather than the sheeting seen from Hydo-Coat. I suppose the best praise I can give it is that I initially bought it as a 100ml trial bottle. Since then I have ordered a larger bottle. It is my go-to detailer/protectant for good weather use.

Image #1 from Chris D

Chris D

1st April 2022

Citrus cleaners are not something I have used before so I cannot compare it to others available. Car-Chems Citrus Clean is extremely versatile. I now use use it weekly at 25mls : 975mls to clean sticky/oily handprints off the interior of my car and 50mls : 950mls as an exterior pre-cleaning agent. Wheels, engine bay and behind the petrol filler cap all seem to be well within its capability. Yesterday I sprayed a weak solution onto a house carpet before running the carpet cleaner across it. I think it gave an extra little boost. From what I have seen I think it is best at cutting through organic grime such as finger oils, food and drink spillage, bug splatter and birdlime. Because it is versatile in use and is good value for money, it makes it into my list of favourite Car-Chem Products.

Image #1 from Chris D

Chris D

31st March 2022

I love this product. The value for money that this single product offers is second to none. Rather than use it as a detailing type spray you can add 25mls to 975mls of water to make a spray-on-rinse-off protectant. Just spray the mixture all over the car after washing and then rinse to very quickly add protection. 25mls to make 1 litre of protectant is amazing value for money. Before trying Hydro-Coat I used another ready mixed product from a well knone British brand at £15 per 500mls. I will not go back as this is just as good. I even like the smell. If you prefer to detail your car after washing, this product is still perfect for quickly protecting wheels. I'm not sure about Car-Chems thoughts on this but I spray it on the entire car including the glass. I have not had any problems with smearing. I keep it in my winter arsenal for when it is too cold to use detail spray.

Image #1 from @r32missty

@r32missty

5th June 2021

Ceramic Detailer is my new fave Car-Chem product. So easy to use & the shine is absolutely amazing!! The scent is fab too its like coconut sun lotion 💯

Image #1 from Nick Faulkner

Nick Faulkner

19th March 2021

Love this product as I do the of the car chem range. It came in the post today so I gave the car a quick super suds wash and dry then applied the sapphire ceramic wax, I found it very easy to apply and very much like a high grade hard wax, I more surprised how easily it came off with a clean micro fibre even if the sun kept coming out.

Image #1 from Mcdetailing41

Mcdetailing41

7th March 2021

Amazing product easy to use and dried well. Water sheets off the Mercadies roof just as wel as the paintwork good bye fabseal gold hello car-chem

Image #2 from Mcdetailing41

Mcdetailing41

7th March 2021

Amazing product easy to use and dried well. Water sheets off the Mercadies roof just as wel as the paintwork good bye fabseal gold hello car-chem

Image #1 from D Kurt
Image #1 from Mike Watson
Image #1 from Chris D
Image #1 from Chris D
Image #1 from Chris D
Image #1 from Chris D
Image #1 from @r32missty
Image #1 from Nick Faulkner
Image #1 from Mcdetailing41
Image #2 from Mcdetailing41
1-5 of 103 reviews
  1. A
    ataylor908
    Verified owner
    3rd January 2024
    Iron DeToxIron DeTox

    Great value compared to some other brands. Just give the wheels a good seeing to and it dealt with the task with aplomb.

  2. A
    ataylor908
    Verified owner
    3rd January 2024
    Citrus CleanCitrus Clean

    Great value and does a very good job. The heavy grime on my alloys could offer no resistance to Citrus clean. Also very useful for household cleaning instead of the overpriced and underwhelming traditional household products.

  3. A
    ataylor908
    Verified owner
    3rd January 2024
    Ceramic Suds ShampooCeramic Suds Shampoo

    Very impressed. I’m a big fan of 1900:1 for foam/suds but Ceramic suds makes washing the vehicle sooo easy. No, it doesn’t retain the suds in the bucket for long but the shampoo is still in there. So slippy when applying you almost lose your grip on the noodle glove. And yes, the ceramic effect does take place immediately. Gave the van a quick wash and now water just runs off it. Ceramic Suds will certainly help in keeping protection topped up when you haven’t got the time to give the vehicle the full treatment.

  4. DK
    D Kurt
    Verified owner
    16th December 2023
    Hydro QDHydro QD

    Very impressed with that! Easy to apply shines very well!

    Image #1 from D Kurt
  5. DK
    D Kurt
    Verified owner
    16th December 2023
    1900:1 Pure Shampoo1900:1 Pure Shampoo

    Very very impressed with this product! Foams very well, smell nice! 5*

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