Information about our delivery services
Please allow extra time for delivery in this current time. We have today reached out to Royal Mail to gain more of an understanding of the current situation. We have been informed by them directly that due to a large increase in volumes and limited staff that we should expect 1 week delivery on all 48hour services. This is from the time they receive the parcel.
If you require a quicker delivery please ensure you select the next day shipping option.
We have 3 options for delivery at checkout – Standard, Premium and Collection.
Standard – £3.99 on all UK orders. Orders over 9KG in gross weight will be shipped by courier.
Free – Any UK order that exceeds £20.00 will qualify for free delivery.
Premium – We now offer a 24h signed for delivery. This service generally takes 1 working day but transit times can vary during busy periods. This service is charged at £4.80.
Collection – Collect from our head office in Calverton. We do not operate a walk-in store as we are a production facility. Collection is strictly by appointment only. Please call us to arrange a convenient time.
We offer shipping to all EU countries for a flat rate of £18.99.
We offer shipping to North America and Canada for a flat rate of £29.99.
For any other countries not listed, please contact us for a quote on shipping.
We reserve the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel.